MAINTENANCE REQUESTS

By requesting this work to be completed, the tenant acknowledges that if the repair is found to be due to a misuse or neglect of the tenant, the tenant may be responsible for payment of the repair, per the Rental Agreement.


There are several ways a current resident can contact us to report needed maintenance.

1. Contact the Office directly from 8 AM to 5 PM, Monday through Friday.
   
   If you get our voicemail – we are probably serving other customers - leave us a detailed message, including your name, your complete address, including any apartment number, a detailed description of the problem and your contact information.
   
   And, be sure to SPEAK CLEARLY. We DO NOT use CallerID.


2. After hours - leave a message on our voicemail (voice or text) at 815-233-HOME (4663).
   Please be sure to include your name, your complete address, including any apartment number, a detailed description of the problem and your contact information.
   And, be sure to SPEAK CLEARLY.


3. Email us at REO@RentFreeport.com.
   Please be sure to include your name, your complete address, including any apartment number, a detailed description of the problem and your contact information.
   
   Emails will not be considered received until the next business day, so in the event of an emergency, please call 815-233-HOME (4663).


4. Or you may use this form below. Website requests will not be considered received until the next business day, so in the event of an emergency, please call 815-233-HOME (4663).

Your Name:
Email Address:
Phone: No Spaces	(Enter the best phone number to reach you)
Property Address:
Location of Problem: :	Select Main level Garage / Basement Upstairs Outside Kitchen Living Room Family Room Dining Room Bedroom Main Bathroom Other Bathroom
Other Area(s):	(Please be as precise as possible when describing the area and problem.)
Describe the Nature of the Problem:	(e.g. bathtub dripping faucet, kitchen dripping faucet, left rear burner on stove not working, etc.)
Other Information:	(e.g. day sleeper, best time to call, animals on the property)
Do we have your permission to enter the property with our passkey:
Yes      No
Are any animals present:
Yes      No